Commonly asked Questions - Little Sticks Hair Clips

 
Q: What packaging do Little Sticks hair clips arrive in?

A: All hair clips are packaged with a backing card. Your order is then packaged in cardboard and put into a Fastway Courier satchel bag - ready for shipping to your door.


Q: Do Little Sticks hair clips require any assembly?

A: No! Just un-package and they are ready to go.


Q: Where are Little Sticks hair clips made?

A: All hair clips are hand made in New Zealand. Because they are hand made, there may be minimal difference between the photo and what is delivered. We endeavor to minimise these differences. All raw materials are imported. 


Q: Do the alligator clips contain lead?

A: No! They are all tested and our supplier provides a certificate of conformity. Please email us for this if you require it.


Q: What's the best thing about Little Sticks hair clips?

A: Three things – they are made in New Zealand, they are non-slip so don't move once clipped in your hair, and they are cute, cute, cute!


Q: How big are Little Sticks hair clips?

A: All our hair clips have approximate sizes listed on them. These are handmade items, so there will be slight variations, but these are accurate approximations. All of our hair clips come complete with a partially lined alligator clip that is 4.45cm (1.75 inches) long. 


Q: Why are the clips partially lined? 

A: Clips look very nice when they have been lined with a ribbon that matches the bow. Sometimes the clip is partially lined, and sometimes it's fully lined. We find that partially lined clips work best because if they are fully lined the extra ribbon prevents the clips from sliding smoothly into the hair. The partially lined clips have a much cleaner look, in our opinion. 

We have also added a non-slip grip to each clip so that they will stay in even the finest of hair.


Q: What is your return and exchange policy?

A: We stand behind our products 100%, however if you receive your order and discover that something does not meet your expectation, please let us know. We will do what we can to fix the problem and make our customer happy. Please note that shipping is non-refundable.


Q: Are these hair clips durable enough for little ones to wear them regularly?

A: Our little girl wears at least one, if not two!, during each day. She chews them, plays with them, and has a great time with them. We hand sew the butterflies and flowers to make them long-lasting and durable. Also, we use the highest quality ribbon we can find, and heat-seal the ends to prevent fraying.

Some glue is required for final assembly, so we don't suggest the hair clips go through the washing machine or dryer. Also, we don't recommend leaving them in the sun on a hot day as the glue might start to melt a little... not that we've tried... but we're guessing :-)


Q: Are Little Sticks Hair Clips washable?

A: Yes, however we do not recommend they go through the washing machine or dryer. Just sponge off the dirt, or hand wash in mild detergent (if needed) and then let them air-dry.


Q: Can I convert these hair clips into pins to use as accessories on garments?

A: Just pin a safety pin through the garment from the underside so that all you see from the right side of the garment is the bar of the pin. Then clip the bow onto the bar.

We do recommend that you use a bit of ribbon or thicker fabric on the underside of the garment to minimise pulling of the fabric.


Q: Do you do custom orders?

A: Yes! Just email us with your ideas. We will happily make different colours of designs you see on this website, and also different designs. We are continually coming up with new ideas and love it if customers have ideas to add!


Q: What are your terms and conditions?

A: Check them out here.


Can't find the answer to your question? Contact us with your question and we will reply directly to you.

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