Terms and Conditions

These terms and conditions help to keep the web site of Little Sticks Limited (Ltd) (www.littlesticks.co.nz) a safe place to trade. By placing an order, you accept the terms and conditions.

The owner of this web site is Little Sticks Ltd.


Privacy

Your privacy is very important to Little Sticks. We do not share any personal details about any of our customers with any third party.

To make sure your privacy is kept as secure as possible, we do not keep any of your payment information. All credit or debit card information is processed through Paypal’s secure server. We do, however, keep some of your details, such as name, email, address and order history; so that we can be of better service to you should you have order queries.


Website Security

All online purchases with Little Sticks Ltd take place through Paypal. Paypal provides a secure environment utilising the latest security technology. Payment through Paypal is available for credit and debit cards displaying the Visa or Mastercard logo.

If you are not comfortable with shopping online, please email us at info@littlesticks.co.nz or call on +64 9 528 0726 so we can discuss alternative shopping methods.

Solution Graphics

Ordering through www.littlesticks.co.nz

Your contract for purchases made through the web site is with Little Sticks Ltd. No contract for the sale of any product will exist between you and Little Sticks Ltd until Little Sticks Ltd accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed for all purposes to have been communicated to you at the time Little Sticks Ltd sends the confirmation e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Little Sticks Ltd of your offer to buy goods from www.littlesticks.co.nz. You must check that the details in this e-mail are correct and advise Little Sticks Ltd of any errors as soon as possible.

You undertake that all details you provide to Little Sticks Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.


Delivery and Ownership

Little Sticks Ltd aims to dispatch items within one business day of receiving your order. In the case of direct deposit payments (internet banking), these do not show up in our records until the following business day, in which case your order will be sent as soon as we are notified of payment.

See the Shipping section of the web site for more information on delivery times and prices. 

The period stated within which you will receive your order are approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation email. Please note that your goods may be sent to you in installments.

Title to any product ordered will pass to you once Little Sticks Ltd has received payment in full for that product.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, such as acts of God, war, flood, fire, labour disputes, strikes, lock-outs and any other similar events.

If your delivery address is outside New Zealand you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance is the customer's responsibility. You should note that customs policies vary widely from country to country - Little Sticks Ltd advises each customer to contact their local customs office for further information. Please also note that when shipping products internationally, shipments are subject to opening and inspection by customs authorities.


Payment

Every purchase you make shall be deemed performed in New Zealand. New Zealand law shall govern every aspect of contractual agreement concerning purchases made from the web site.

All prices quoted on this web site are in New Zealand dollars and include 15% GST.

For shipments delivered outside New Zealand, your order will not be subject to New Zealand’s 15% GST. Simply enter the delivery address at checkout and the online store will adjust your order automatically to show 0% GST. 

Please note – You may be charged sales tax and/or customs duty when your package arrives in your country (if outside New Zealand). This is your responsibility and is not included in our prices. Local sales tax is likely to be charged on the total value of your order, including shipping costs.

Prices are subject to change due to exchange rate fluctuations.

We accept the following credit cards: Visa, Mastercard.

We also accept debit card payments through Paypal. You can use your debit card if it displays the Visa or Mastercard logo on it. Simply follow the Paypal directions, as per that for credit cards.


Cheques, Money Orders and Direct Deposit Payments (Internet Banking)

We accept payment by cheque, money order and internet banking, in New Zealand dollars. Orders will be shipped upon receipt of funds.


Returns Policy

Faulty Items

Little Sticks Ltd is sure you will love the products you purchase on the web site. If our products have been wrongly described, develop a fault, or are not fit for the purpose described, we will happily meet our obligations under the Consumer Guarantees Act.

If your goods arrive damaged, or are otherwise faulty, please contact us within 3 days of receipt of goods. Please keep the goods and all packaging in the same order as they arrived. We will arrange for the return of the damaged goods and for replacements to be sent to you.

Unsuitable Items / Exchanges

Unused items, in original condition, may be returned for exchange or refund within 30 days of purchase. Please email us before you return the item(s) so we are made aware of their return.

It is the customer’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. The customer must not write on or attach labels to the product being returned. The return may not be accepted if the return is not in original condition.

Merchandise must be returned with:

  • Original packing slip or invoice
  • Customer's email address, phone number and shipping address

If the original packing slip or invoice is not included, a refund will not be possible. We may only offer an exchange for something else on our web site.

Please note, with unsuitable items and exchanges the customer is responsible for shipping in both directions.

We do not accept back unsuitable item returns or exchanges if an item has been used.


Intellectual Property Rights

This site includes copyright, trademarks, designs, images and text that are protected by law. Except as expressly authorised by Little Sticks Ltd, use or misuse of this intellectual property is not permitted.


We reserve the right to terminate this Agreement and to suspend or terminate your access to the web site immediately if:

  • You fail to make any payment to us when due
  • You breach the terms of this Agreement
  • We suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the web site
  • When requested by us to do so, you fail to provide us with sufficient information to enable us to determine the accuracy of any information supplied by you.

Little Sticks Ltd may amend these Terms and Conditions from time to time, and place the new version on the web site. When Little Sticks Ltd does so, it will mention the update on the home page (www.littlesticks.co.nz). For users purchasing goods, all purchases from the date the amended terms are placed on the web site will be governed by the new terms. Your continued use of the web site following the posting of any changes will constitute your acceptance of any changes made.


Competitions

Your participation on our site may mean that we occasionally contact you with the opportunity to enter competitions. Entry in competitions is voluntary, and you are under no obligation to take up an invitation from us. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information.


Sale of Goods

The products sold on the web site are provided for private domestic and consumer use only. Little Sticks Ltd does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property (such as poorly painted walls) and/or loss from claims of third parties arising out of the use of the web site or for any products or services purchased from Little Sticks Ltd. We recommend that the owner of the property be consulted before the product is used.


Pricing Changes

Little Sticks Ltd has the right to alter pricing on the web site at any time.


Correspondence with Little Sticks Ltd

From time to time, Little Sticks will use correspondence with customers in their advertising materials. All correspondence entered into with Little Sticks Ltd is deemed to be approved by both parties to be used in the public forum for advertising or promotions.


Disclaimer

Little Sticks Ltd does not guarantee that this web site is compatible with your equipment or that it is free from errors. Little Sticks Ltd is not liable for any damages arising out of your use or misuse of this site. Little Sticks Ltd reserves the right to correct and change the information on this site at any time.

Little Sticks Ltd cannot be held responsible for any injuries or loss of life resulting from the use of our products. Please note that the hair clips may be a choking hazard. Supervision for children under 3 while wearing the clips is recommended.


Web site Errors and Omissions

Little Sticks Ltd will do its best to correct errors and omissions on its web site as quickly as possible after being notified of them. 


Governing Law

These terms and conditions are to be read in accordance with the laws of New Zealand.


Little Sticks Ltd Contact Information

If you have any questions regarding any of the above, you can contact us:

Phone:   + 64 9 528 0726

Cell:        + 64 21 047 2778

Write to us at: Little Sticks Ltd., 12 Felton Mathew Avenue, Auckland 1072, New Zealand

Email:  info@littlesticks.co.nz

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